“We have been beset with one problem after another and so really appreciated your very prompt response to our request to carry out the survey and the efficient service you both offered. I am therefore enclosing an additional cheque for £20 which I hope you will accept and have a drink on us.”
Mrs JN, Upper Basildon
“I feel I must write to thank you for all your efforts in clearing my drains recently. It was wonderful to receive such excellent service from the team who did the actual clearing to the lady who answered the phone and was so helpful in setting up the visits. Thank you again and I wish you every success in the future – you certainly deserve it!.”
Mrs HW, Reading
“Many thanks for the speedy and efficient service. I’ll be sure to contact you again should I decide to proceed with any further work and I’ll be sure to recommend your service to friends and family.”
Mrs MC, Reading
“Many thanks for the CCTV survey, I shall certainly be recommending you to friends.”
Mr SD, Kidmore End
“Thank you for your prompt and thorough service.”
Mr RDM, Reading
“Many thanks for unblocking our drain and for also being so reputable. It is not easy to manage the house from a distance and I have been stung a few times in the past with unblocking the drain.”
Mr TB, Reading
“I just want to put on record my appreciation of the care Kevin showed to my mother-in-law this morning after she suffered a fall during his visit. He called for help, made tea all round and stayed with her until a relative arrived. She said that he treated her as he would have his own mother. A heart-felt thank you from my husband and I are due to Kevin; we really do appreciate the care and compassion he showed. Customer service at it’s very, very best.”
Mrs SD, Reading
“Diane and Kevin at Drain & Able were an absolute joy to deal with. Both could not have been more accommodating or helpful, and were always keen to support us with additional advice, where required. Their service was excellent and response times and efficiencies were just excellent. We would have no hesitation in recommending Drain & able to anyone else and wish them every success for the future.”
Mr & Mrs H, Caversham, Reading
I just wanted to say thank you very much for helping us resolve our drainage problem so promptly. The service was very efficient, friendly and honestly priced. I would definitely use your services again and recommend you to friends and family.
“We have used the services of Drain & Able for several years now. Both Diane & Kevin are always polite and extremely helpful. Their service is first class, they turn up when they say they will and the quality of their work is excellent. I would have no hesitation in recommending them to anyone.”
Mr JB, R&DHA
“No hesitation in recommending Drain & Able. You provide an extremely efficient and value for money service and we know that you are always available to respond immediately where required. We wouldn’t call anybody else…..very happy indeed.”
Ron, BA PS
Drain & Able, thanks very much for the prompt, courteous and efficient service your team provided me at short notice last Saturday. Best wishes.”
“Dear Drain & Able, just want to say thank you very much for all your hard work. I can highly recommend you for any drainage issues. You are always very helpful, efficient and professional. Once a works order is sent through you contact the tenants immediately and attend within a timely fashion and report back immediately. Thank you once again.”
TDJ, Property Manager
As the Trustee for the block of flats in which I live, I have responsibility for arranging contractors as and when problems arise. As a consequence I have had to use the services of Drain & Able on more than one occasion. I have been extremely impressed by all aspects of their work, including the way my problem was dealt with on first calling them. Speed of response to call, ie if emergency or can it wait for 12 or 24 hours. When an emergency, they have pulled out all the stops to get here as soon as they can. Communications throughout the work, either from those on site, or from their office, is honest and open. Workmanship is professional and to a high standard. The Health & Safety of customer and in my case other residents is paramount, ie cones, areas marked off, etc. When work has been done, work area returned to previous state as much as possible. Courteous and respectful, such as taking shoes off when entering property, careful use of rods and plungers, so as not to do any damage to toilet bowl or splash on surfaces. Clear estimates and explanation, as detailed as required, and kept to them. Sound advice ie to speak to Thames Water first and the reason to do so, even when it meant losing potential business. Good value. Overall, a first class experience. I would recommend them without question or hesitation. I know that they sound “too good to be true” but I know that Kevin has built a business which is run on very high standards.
Mr CS, Twyford
“I was so impressed by your very prompt service. Everything you said would happen, happened. I had immediate call back and I had two very pleasant engineers knock on my door within two hours. I had been told that if they discovered that my drains were shared that they would have to hand it over to Thames Water (from October 2011 Thames Water have taken responsiblity for shared drains). This is exactly what happened. But instead of just leaving me they gave me the number for Thames Water and stayed with me until I had made the call, making sure that if there were any questions to answer they were there to help me. Thames Water eventually came out midday, the following day and were able to unblock my drain. I would like to add that it wasn’t my fault!!! If anyone asked if I knew of anyone I recommended to look at my drains I would say “Drain & Able.” From the lady that takes the call to the engineers on your door step. Friendly, prompt and professional service. Well done Drain & Able.”
It has been a pleasure using Drain & Able. Their quick response to our emergencies has assisted us in providing an unrivalled service to our clients. Their polite and efficient engineers ensure the problem is dealt with in a safe and professional manner. I would not hesitate in recommending Drain & Able.”
Mr JG, Contracts Manager
I felt that I had to contact you following your visit to my property today. I would like to say how highly impressed I was by your service. I had two very smartly dressed engineers, in uniform, who were very polite and carried out a very clean, tidy and efficient job for a very reasonable cost.
Mr RW, Crowthorne
May I thank you personally Diane for your unfailing courtesy and patience during our several conversations prior to the survey. I would also say how pleased my wife and I were to have Connor and Paul looking into our problem, they are both a credit to the Drain & Able business and were both efficient and polite – a pleasure to deal with. Please pass on my thanks to them both for what they did for us. I will be unreservedly recommending Drain & Able as a company with high standards of customer care.
Mr P, Caversham